1C:WMS Logistics. Warehouse Management

FAQ
Answers to the most frequently asked questions

• What to do if I do not know how to correctly describe the task and draw up terms of reference?+
  It’s a very common issue. To help you get out of the situation, we have included in the project the first 2 stages: survey and modeling. As a result of the survey, we receive the “as-is” data, form requirements for the system, and describe business processes. At the modeling stage, we "impose" these processes on the system and discuss with the customer whether we need to modify the processes or refine the system. After modeling, we receive a list of agreed improvements and "translate" them into the developer's language. Next, the project consultant accepts and tests the revision and only then provides it to the client. Thus, we interact with the clients using the language they can understand and avoid complex technical terms that are only clear to IT specialists.
• What is the first step in warehouse automation?+
  We start work by analyzing the customer's questionnaire, the warehouse processes features, and its topology. Next, we get acquainted with the customer's project team, define the project team members’ roles and responsibilities. After that, we survey the warehouse and interact with the WMS System users and employees involved in each task solution within the warehouse. We identify bottlenecks in the current processes.
• Can you make a comparative analysis of your offer and other companies’ offers?+
  Yes. At the customer request, we conduct a comparative analysis of our offer and the offers of other companies involved in both the implementation of WMS and warehouse automation. It is worth pointing out that we, the developers of the 1C:WMS solution, can analyze the commercial proposal to find out whether all the required stages are included in the project, whether all the company's processes are taken into account, whether the partner can provide sufficient support during the implementation.
• How long does it take to complete the project of implementation the warehouse management system by SITEC company?+
  On average, we complete an implementation project within 3-6 months. The duration depends on the complexity of the warehouse business processes.
• What is the size of the warehouse complex where your WMS can be installed? +
  For example, the number of simultaneously processed requests, the supported inventory units. 1C:WMS has no rigid constraints on warehouse space, inventory units, number of connected PDTs. Based on our own experience and our partners’ practice, we can say that our solution runs equally well in warehouses with storage space between 300 and 40,000 m2.
• What is the system implementation costs? +
  The project implementation is not fixed at price. It depends on the initial parameters of the enterprise and warehouse. To calculate the cost, we need the details of the objects to be automated and the tasks to be solved. Therefore, on the website, we ask you to send an application and fill in the questionnaire form.
• Will you support the system after the contract expiration? +
  During 3 months after the project completion, the warranty is valid. Within this period, we can fix the problems that have arisen in the system. Also, the customer can enter in an agreement with us for the maintenance of 1C:WMS, within its framework, we do the following: provide consultations of any complexity and any amount, set up and bring into work the additional functionality, customize software of any complexity and others.
• What are the required documents for the work execution?+
  The papers formed within the project are as follows: Project Charter, Weekly record on works performed, Record on Work Completion. We provide instructions for the updated version, recommendations on using the equipment and servers.
• How to settle the project implementation schedule?+
  We settle the project implementation schedule individually for each customer according to the number and complexity of the processes to be implemented. On average, the duration of the WMS project implementation is within 3-6 months.
• Where can I see the SITEC customers’ reviews and descriptions of implemented projects? +
  Reviews and descriptions of implemented projects are provided on request by our sales managers, besides, they are available on the SITEC website in the section https://sitec-it.ru/projects/ and on the 1C Company website, where they undergo strict authorization.
• What are the risks of changing specialists? Is it possible to quickly find a substitute to run the project in case of the specialist’s illness /vacation/dismissal? +
  Our project technique involves working with risks and weekly sprints. If the weekly sprint results show the risk of failure to meet the project deadlines, for example, because of an employee’s illness, vacation, dismissal, we reinforce the team. This regular assessment allows us timely identify existing bottlenecks and make decisions to remove them.
• What skills, certificates, experience do the specialists have who will participate in the project?+
  Each specialist has the certificates 1C:Professional in 1C:WMS Warehouse Management. On request, a customer can get his certificates and information on his experience of implementing projects.